Custom Domain Names

Please note: if you’ve added your domain name and it is still not resolving after waiting 24 hours, please contact support@tryinterface.io .

With Custom Domains, you can connect either:

quiz.yourdomain.com

yourdomain.com

Once connected, your Interface account will be available under your own branded domain.

Your flows will still continue to exist under the standard Interface domain names as well, but you will also be able to use your own branded domain.

How Custom Domains work

Once your domain is connected:

you must choose a Home Flow
that Home Flow will appear at the main domain
all other flows will be available under that same domain using their flow path or flow ID

You can change which flow is used as your Home Flow at any time inside Interface.

Important: choose a Home Flow

After your domain is connected, you must choose a Home Flow inside Interface.

This Home Flow will be shown at the root of your domain.

For example:

yourdomain.com

quiz.yourdomain.com

will load your selected Home Flow.

All other flows will still be accessible under that same domain using their path or flow ID.

Option 1: Connect a subdomain

A subdomain is something like:

quiz.yourdomain.com chat.yourdomain.com go.yourdomain.com

To connect a subdomain, add a CNAME record in the DNS settings of your domain registrar or DNS provider.

DNS settings for subdomains

Create a new DNS record with:

Type:   CNAME Host:   quiz Value:  customdomain.tryinterface.io TTL:    Auto (or default)

Example

If you want to connect:

quiz.yourdomain.com

then your DNS record should look like this:

Type:   CNAME Host:   quiz Value:  customdomain.tryinterface.io TTL:    Auto (or default)

Important notes for subdomains

In most DNS providers, the Host field should contain only the subdomain portion, such as:

quiz

Do not enter the full domain name in the Host field unless your DNS provider specifically requires that format.
Some DNS providers may use Name instead of Host .
Some DNS providers may use Points to or Target instead of Value .
DNS propagation can happen quickly, but please allow up to 24 hours.

Option 2: Connect a root or apex domain

A root domain, also called an apex domain, is your main naked domain:

yourdomain.com

This is different from a subdomain because root domains usually cannot use a standard CNAME record in the normal way.

Before you begin

When using a root/apex domain, your DNS provider may require one of the following:

ALIAS ANAME CNAME flattening flattened CNAME

or another provider-specific equivalent.

Because DNS providers handle apex domains differently, you should follow the exact root-domain instructions shown inside Interface and in your DNS provider.

What the host record usually looks like

When connecting a full root domain, the record is usually created at the apex itself.

Depending on your DNS provider, the Host or Name field may be entered as:

or left blank, or in some cases as:

yourdomain.com

The correct format depends on your DNS provider.

Typical apex-domain setup

If you are connecting:

yourdomain.com

your DNS record may look something like this:

Type:   ALIAS / ANAME / flattened CNAME Host:   @ Value:  customdomain.tryinterface.io TTL:    Auto (or default)

Important notes for root domains

The exact record type may vary by provider.
Some providers support ALIAS or ANAME .
Some providers support apex CNAME flattening .
Some providers do not allow a normal CNAME at the root.
You may need to remove conflicting root records first, such as:

A AAAA CNAME

if they are already assigned to the same root domain.

Because of these provider differences, always use the exact apex-domain instructions shown in Interface.

After your domain is connected

Once your domain has been successfully connected:

your branded domain will begin serving your Interface account
you can choose which flow appears as the Home Flow at the main domain
your other flows will also be accessible under the same domain using their path

For example:

yourdomain.com yourdomain.com/your-flow

quiz.yourdomain.com quiz.yourdomain.com/your-flow

You can update your Home Flow at any time.

Troubleshooting

My domain is not working yet

Please allow up to 24 hours for DNS propagation.

If it still is not resolving after 24 hours, contact:

support@tryinterface.io

My subdomain is not verifying

Double-check that your record looks like this:

Type:   CNAME Host:   quiz Value:  customdomain.tryinterface.io

Also make sure:

the record type is CNAME
the Host contains only the subdomain portion
there are no conflicting records already using the same host
the DNS change has had enough time to propagate

My root domain is not working

Root/apex domains can be more complex because support varies between DNS providers.

Check that:

you followed the exact apex-domain instructions shown in Interface
your DNS provider supports ALIAS , ANAME , or apex CNAME flattening
there are no conflicting root-level records
your Host / Name field is in the format required by your provider, such as:

or blank, if required by your provider

Summary

You can connect either a subdomain or a root/apex domain
After your domain is connected, you must choose a Home Flow
Your Home Flow will appear at the main domain
Other flows will be available under paths on that same domain
For subdomains, point a CNAME to:

customdomain.tryinterface.io

For root domains, use the apex-domain record type supported by your DNS provider
If your domain is still not resolving after 24 hours, contact:

support@tryinterface.io